Parachute
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Emergency digital marketing support

Website down? Broken links? Slow website? Disapproved ads? Incorrect DNS? SSL expired? Site hacked? Hosting issues? Web traffic dropped? Email issues? We're already on it.

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UK Agency Support
30+ Years' Experience
Human Engagement
Process

How It Works

A step-by-step overview of the process.

1. Triage call
Triage Call

We get on a call, understand what's happening, assess severity and determine what we need to support our assessment.

2. Diagnosis & action plan
Diagnosis & Action Plan

We access the environment or platform, identify the root cause and present you with a clear plan of action and cost estimation before we touch anything.

3. Fix then stabilise
Fix Then Stabilise

We implement a fix first to stop the immediate issue or problem. This is then followed by a solution to help stabilise the situation.

What happens after?

You receive a detailed post-incident report covering what happened, what we did, what caused it and what steps will prevent it from happening again. We'll also check back in to make sure the fix has held, no new issues have surfaced and everything is performing as expected.

Digital care packages

If you want the reassurance of a trusted digital agency with 30+ years experience, then you can opt for an ongoing, tailored, digital care package. We will talk you through what this covers once we've fixed your immediate problem - no hard sell, no commitment, just simple, honest advice.

The digital rescue service was exactly what we needed. We had a quick triage call, they looked into the issues straight away and the urgent updates were sorted fast. It meant our website kept running smoothly when it really mattered.
J Hanman JD Carpentry & Building Ltd
Situations

What has gone wrong?

Common digital emergencies we resolve fast.

Site Down

Website crashed, checkout broken, critical pages inaccessible. Every minute costs your reputation and your bottom line.

Security Breach

Site or ads hacked, malware detected, unauthorised access. Immediate containment and recovery required.

Hosting Failure

Server unstable, site extremely slow, hosting provider unresponsive. Need migration now.

Agency Ghosted

Current developer or agency stopped responding, too slow to fix, or unable to resolve critical issues.

Integration Broken

Payment gateway failed, CRM disconnected, API errors. Revenue-critical systems offline.

Update Gone Wrong

Recent deployment broke everything. Need immediate rollback and emergency fix.

Don't see your exact situation?

Every emergency is different. The £390 investigation gets you expert diagnosis and a clear path to resolution - whatever the problem. We've handled everything from simple conflicts to server migrations and more.

Support Plans

Clear upfront costs.

Emergency Fix
After investigation, we implement the fix. Pricing varies based on complexity and urgency.
POA
Estimated after investigation
  • ✓ Immediate stabilisation (if needed)
  • ✓ Implementation of recommended fix
  • ✓ Testing and verification
  • ✓ Documentation of changes made
  • ✓ Medium and long-term fixes quoted separately
Emergency fix required
Required
Emergency Investigation
When something breaks, we start here. Rapid diagnosis to identify the root cause and recommend the right fix.
£390 ex. VAT
Per investigation
  • ✓ Full diagnosis of the issue
  • ✓ Root cause identification
  • ✓ Detailed fix recommendation
  • ✓ Estimated costs/timescale for resolution
  • ✓ Additional work quoted separately based on findings
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Popular
Digital Care Package
Ongoing support and maintenance to prevent emergencies. Priority response when issues arise including pro-active monitoring services and updates.
From £200 ex. VAT
Per month
  • ✓ 2 hours (minimum) support per month
  • ✓ Priority emergency response
  • ✓ Proactive monitoring and maintenance
  • ✓ No investigation fee
  • ✓ Custom packages available
I need ongoing support
Common questions

FAQs

Most asked questions on how Parachute works.

What's included in the £390 investigation fee?
The investigation fee covers our response, full diagnosis, root cause identification and a detailed recommendation for fixing the issue. You'll receive a written report with estimated costs for the fix. This fee is separate from the actual implementation work.
How do you determine the cost of the fix?
After investigation, we provide a detailed quote based on the complexity of the issue, time required, and type of solution needed. Simple fixes might be a few hours work, while complex issues requiring migration or rebuild could be several days. We always provide the quote before starting work.
What's the difference between medium-term and long-term fixes?
A medium-term fix stabilises the immediate issue and gets you operational again - typically implemented within hours or days. A long-term fix addresses underlying problems to prevent recurrence and may involve infrastructure upgrades, migrations, or rebuilds - these require a full proposal and longer implementation timeline.
Do I have to proceed with the fix after investigation?
No. The £390 investigation gives you the information you need to make an informed decision. You can choose to proceed with our recommended fix, implement a different solution, or take the findings to another provider. There's no obligation to continue.
How does the Digital Care Package work?
The care package includes 2 hours of support time per month with priority emergency response. Package clients don't pay the £390 investigation fee - we respond as part of your package. Unused hours roll over (up to 6 hours maximum). You can upgrade to 4, 8, or 20 hour packages for higher volume needs.
What happens if the fix costs more than expected?
We never exceed the quoted price without your approval. If we discover additional issues during implementation, we pause work, provide an updated quote, and wait for your authorisation before continuing. You're always in control of costs.
Who would I be dealing with?
You will be dealing with a member of the team at Iconnet. A Gloucestershire based, UK agency with over 30 years of digital solutions. No bots, no faceless ticketing systems, no call centres - just friendly human engagement from start to finish.
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