Hosting Problems We Handle

  • Provider insolvency, account suspension or unexplained outages
  • Unstable servers, resource limits and severe performance problems
  • Data-centre incidents and forced platform migrations
  • Lost access to website files, databases or configuration
  • DNS, SSL and email issues during a hosting move

What an Emergency Migration Includes

  1. Recover: We identify available backups, files, databases and domain access.
  2. Provision: We prepare an appropriate hosting environment for your website technology.
  3. Restore: We migrate files, databases, configuration and integrations.
  4. Test and cut over: We verify the site, SSL and critical journeys before changing DNS.
  5. Stabilise: We document the new setup and recommend backups and monitoring.

Protect Your Business During a Move

Keep control of your domain registrar, hosting credentials and backups. Do not cancel the old account until data has been recovered and the new website has been tested. DNS, email and SSL changes should be planned together.

Pricing

The Emergency Investigation is £390 ex. VAT. It establishes what can be recovered, what the migration requires and the likely cost before implementation begins.