What We Help With

  • Website outages, error pages and blank screens
  • Broken ecommerce checkouts and payment flows
  • DNS, domain, SSL and email configuration failures
  • Broken deployments, CMS updates and integrations
  • Slow or unstable hosting environments

How Emergency Support Works

  1. Triage: We understand the symptoms, urgency and business impact.
  2. Investigation: We access the relevant environment, identify the root cause and document our findings.
  3. Action plan: You receive a clear recommendation, estimated cost and timescale before work starts.
  4. Fix and stabilise: We implement the agreed fix, test the result and explain what will prevent recurrence.

Clear Pricing

The required first step is an Emergency Investigation at £390 ex. VAT. It includes diagnosis, root cause identification, a written recommendation and estimated costs for the fix. Implementation work is quoted separately and never starts without your approval.

Why Parachute?

Parachute is provided by ICON.net Limited, a Gloucestershire-based digital agency with more than 30 years of experience. You deal with experienced people, not a faceless ticket queue.